You can register your card online here or download the Polyn App from the iTunes or Google Play store
Make sure you're typing in the card number below the barcode - you should have 19 numbers not including the four digit pin code. If you're still having trouble contact us and we'll do our best to help you asap.
You need to register your card before you can spend any of the points you've earned. Registering will also mean that we can cancel your card and re-issue a new one if you lose it, without you losing your points. Plus it makes it easy for us to send you personalised offers and extra rewards to earn more points faster!
You've earned a bunch of points - that's great! But what are they worth?
The easiest thing to do is pop into one of the stores and the staff will be happy to scan your card and tell you what the dollar value of your points is.
If that sounds like too much effort and you want to know NOW you can know that points are worth 2 cents, or approximately 2-5% of the purchase you made when you earned the points. So 2000 points are worth $40.
Most importantly:
If you've registered your card, email us at info@polyn.ky - we'll freeze your card and issue you with a new number. Don't worry you won't lose your points
If you haven't registered you card, get in touch with us asap with as many details as you can about where you last used your card. If you have a purchase receipt that would be a great help and we'll try and we'll do our best to reunite you!
Fill out the form on the contact page and we'll get back to you as soon as we can.
You will earn points on all transactions at any of the participating merchants, except at BlackBeard's where you only earn points on wine and spirits. You can spend them on anything you want though!
Tiers provide you with extra benefits like exclusive special offers and freebies that can only be claimed once you’ve earned a certain number of points and achieved a tier level
To reach a new tier you need to accumulate the appropriate amount of points within a year.
Your tier status is valid for the remainder of the year in which you reached the tier and the following year. Each year you must earn enough points to remain in your tier, otherwise you will drop down to the tier equivalent to the points you earned.
Download and sign in to the new Polyn app and you’ll see right away. You’ll also be able to see how many points you need to reach the next tier.
Check for regular updates on our Facebook page, in store or on the website for regular promotions. We'll also send you personalised promotions just for you if you've signed up for the newsletter.
No! We would never send spam mail to our valued customers. If you consent to newsletters and Polyn contacting you, we'll be able to send you personalised offers, promotions and invites to Polyn events
In time we hope to expand the Polyn program to other businesses. Please get in touch if you'd like to talk to us about this in more detail.
No, you can only use your Polyn points to gain discounts at these stores.
Yes you can. There is no change to the loyalty programme for these stores.
Yes, all points that are currently shown on your Polyn app/account are valid for redemption.
Any purchases made before 30th September 2023 will be honoured and Polyn points can be added with proof of receipt.
No, points from the original purchase will also be removed.
Haven't found the answer you're looking for?
Get in touch and we'll be happy to help.
